INTRODUCTION

Communications Authority of Kenya (CA) has requested Momentrum Consulting Africa Ltd to carry out a Brand Perception Survey. The survey will help identify opportunities for improvement in service delivery.

Please note that your views in the form of answers to these questions will be treated confidentially and will go a long way in assisting CA realize its vision. Please note that there is no right or wrong answer.

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY BEFORE YOU START FILLING THE QUESTIONNAIRE

NB/PLEASE ENSURE THAT:

• You are going to give your opinions based on the Likert scale provided.
• By agreeing, you mean that the statement applies to you or CA.
• If you have read the statement and are sure it does not apply to you, then you can tick number 11.
• For questions where there are no numbers to be ticked, we ask you to write your answers in your own words in the spaces provided.
• It is absolutely important that all the sections have a response.
• Your Personal details will not be captured in this QUESTIONNAIRE